Case Study
METRONET Victoria Park to Canning Level Crossing Removal Project
Location
Perth / Canning to Victoria Park
Client
Armadale Line Upgrade Alliance – Acciona/WSP/AECOM/BMD & Public Transport Authority
Description
361 Degrees was engaged during tender development phase to lead the stakeholder and community engagement for the Armadale Line Upgrade Alliance, responsible for delivering the METRONET Victoria-Park to Canning Level Crossing Removal Project. The project’s ambitious design and construction program required an 18-month closure of the Armadale Line to facilitate the removal of six level crossings and elevation of the railway line at each intersection. Additionally, the project delivered five new modern elevated stations and opened six hectares of new public spaces designed for vibrant community use.
Two members of the 361 Degrees team managed the development and delivery of the project’s Community Engagement Management Plan and Project Communications strategies.
Project Outcomes
361 Degrees’ consultants successfully recruited, trained and led a team of community relations professionals to establish and implement the necessary frameworks, strategies and project controls to support the wider delivery team during design, construction and hand over phases. We coordinated and facilitated a Community Reference Group and managed multiple other meetings with key stakeholders including government agencies, advocacy groups and three local government bodies through complex Development Application processes.
A critical outcome to set the project up for success and minimal complaints throughout the most impactful stages of construction, was a three-month ‘construction readiness program’, delivered before the shutdown. The project achieved all evaluation targets and surpassed other introduced metrics, setting new benchmarks for METRONET projects. Key components included the establishment of a METRONET-wide 24/7 infoline and tailored Respite Policy, now adopted by the Public Transport Authority across other projects.
